Returns and Delivery
Orders will be sent to the delivery adress that you have submited within 1-2 working days. We can not be held responsible if the delivery adress is incorrect please double check it.
We will deliver the goods following delivery options that you have chosen. Wihilist we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third part.
|Royal Mail 2nd class||£2.95|
|Royal Mail 1st class||£3.45 – £5.50|
|Royal Mail “Signed for” 2nd class||£3.95|
|Royal Mail “Signed for” 1st class||£4.45 – £6.50|
|Hermes – 2 days||£4.90|
We hope you have fallen in love with our cosmetics as we are offering you the best organic seaweed products on the market. However, if you find any problem with your order, please contact us within 7 working days of delivery so we may advise you the necessary steps before returning the products.
If you feel the products you received from us do not meet your expectations, you may return, within 14 working days from delivery, Please ensure that any items you would like to return are unused, in their original packaging and are in a saleable condition, with any labels still attached.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
If you require a refund, this will be processed within 30 days of us receiving your returned goods, of delivery. Refunds will only be made to the original credit/debit card.
We are sorry return shipping fees are not refundable
An exchange will be posted within 14 working days of the returned items being received.
How to Returns your items
Please return your items in a securely sealed parcel, including the original delivery note and a completed returns form. We recommend the parcel to be sent by a recorded delivery service, as we cannot accept liability for goods lost in transit
The address can be found on the ‘Returns Form’ below.
Processing your refund
If your refund is approved, we will process it within 30 days of receiving your returned goods,
Reasons for return
01 – Product damaged
02 – Incorrect product
03 – Faulty product
04 – Unwanted Item